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**Tiny Tails- Returns/Refund Policy**

Thank you for shopping with Tiny Tails, your trusted source for high-quality, safe pet supplies. We understand that sometimes returns and refunds may be necessary. Please take a moment to review our Returns/Refund Policy to ensure a smooth and satisfactory shopping experience.

**1. Returns and Exchanges**

**1.1 Eligibility for Returns/Exchanges:**

- You are eligible to request a return or exchange within 30 days from the date of purchase.

- The item(s) must be in their original condition, unopened, and unused.

- Original packaging, including labels and tags, should be intact.

**1.2 Non-Returnable Items:**

The following items are non-returnable:

- Personalized or customized products.

- Perishable goods.

- Items that are specified as non-returnable.

**1.3 Return/Exchange Process:**

- To initiate a return or exchange, please contact our customer support team at tinytailspets@outlook.com or send us a message on instagram.

- Provide your order number, a clear description of the issue, and any relevant photos.

- Our customer support team will guide you through the return process.

**1.4 Return Shipping:**

- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

- We recommend using a trackable shipping method to ensure safe delivery.

**2. Refunds**

**2.1 Refund Eligibility:**

- If your return is approved, we will initiate a refund to your original payment method.

- Refunds are typically processed within a few business days.

**2.2 Non-Refundable Items:**

- Shipping and handling fees are non-refundable.

- Refunds are not provided for items that are damaged due to misuse.

**3. Damaged or Incorrect Items**

**3.1 Damaged Items:**

- If you receive a damaged item, please contact us within 7 days of receiving the product.

- Provide clear photos of the damaged item, and we will arrange for a replacement or refund.

**3.2 Incorrect Items:**

- If you receive an incorrect item, please notify us within 7 days of receiving the product.

- We will arrange for the correct item to be sent or provide a refund, as per your preference.

**4. Cancellations**

- If you wish to cancel an order, please contact us as soon as possible.
- Cancellations are possible if the order has not been shipped. Once shipped, the standard return process applies.

**5. Contact Us**

For any questions, concerns, or to initiate a return or refund request, please reach out to our customer support team at:

- Email: tinytailspets@outlook.com

- Instagram: tinytailspets 

**6. Changes to the Policy**

Tiny Tails reserves the right to modify or update this Returns/Refund Policy at any time. Any changes will be communicated on our website.

We appreciate your business and are committed to providing you and your pets with the best products and services. Thank you for choosing Tiny Tails!